UNPARALLELED ATTENTION TO CUSTOMER PROTECTION AND SAFETY

IN AN INDUSTRY KNOWN FOR SERVICE, EQUIPMENT AND PEOPLE QUALITY ISSUES --- THEEVENTLINE.COM
SETS A HIGHER STANDARD SO YOU CAN BE CONFIDENT IN YOUR CHOICES. HERE'S HOW:

SHOWROOM WAREHOUSE VISITS. TheEventLine.com does not maintain showrooms or pass this high cost on to our customers. Our niche is the EVENT SUPERCENTER concept - a series of high density warehouses allowing everyone access to 6 TIMES the inventory elsewhere. This concept WORKS! In the last 5-years we've quoted EVERY item wanted by our clients --- no matter how unique! Item display is web-based and ordering electronic, with the attention of your personal account manager whenever wanted. Everyone is always invited to visit any of our warehouse to see items so you can be sure they are right for your event. Items may not be located in the closest warehouse. Warehouse visits do need to be scheduled a week or more in advance --- there is no staff for drop-ins and scheduled deliveries cannot be interrupted (we don't want you to waste a trip).

 

	REVIEWS. TheEventLine.com has many independent customer reviews on large and small websites. We aren't always perfect but we do have one of the best warranties and best customer satisfaction rates in the business. We do 1,000+ events a year with over 1 million using our equipment. A good reason for confidence your event will be handled correctly. Links to major review sites are: Google-Atlanta, Google-St Louis, Google, Kansas City, Kudzu, Yahoo-Atlanta,
Yahoo-St Louis, Yahoo-Kansas City, Yellow Pages-Atlanta, Yellow Pages-St Louis, Yellow Pages-Kansas City,  Yelp,  Wedding Channel, Facebook, TheKnot, Wedding Wire, City Search - Atlanta, EventDetective, Best Weddings of St Louis, CBS-TV Atlanta, Manta.
	PRICE GUARANTEE. TheEventLine.com's Price Guarantee is UNIQUE in the industry! You can take comfort in knowing the price you pay will be no higher than anywhere else no matter what. In fact we guarantee it by 120%! Click HERE for full information!
	PAR PROGRAM ADJUSTMENT REVIEW. When doing 1000+ events a year, equipment failures and service issues do occur. While rare, TheEventLine.com wants every dispute or warranty claim to be resolved quickly and fairly. To assure this, we are the only major event production company to provide 3rd party PAR mediation to resolve any issues and assure all sides are treated fairly and according to the contract. TheEventLine.com pays all phase one costs of this program and over 90% of issues are quickly resolved in this initial phase. See your Event Order or Confirmation for more information about this service --- the only of its kind in the industry!
	PRIVACY. TheEventLine.com maintains a strict privacy policy. Unless you approve in advance, your information will not be shared and you will not be contacted by others. For full details please Click HERE.
	INSURANCE. TheEventLine.com is protected by $1MM incident/$2MM aggregate general liability policy, a full workmen's compensation insurance policy and a vehicle liability policy. This helps protect our clients from claims in many directions. Please Click HERE for more information.
	EMPLOYEE STANDARDS. In an industry known for less than optimal employees, TheEventLine.com tries to give opportunities to those who will maintain a higher level of professionalism. We do remove non-performers and will not tolerate theft, deception, drugs or sexual misconduct in our ranks. While our employee policies are harsh, the bar has been set higher to raise the standard within the industry. We realize persons removed for cause may not be happy but our obligations to our customers and the families they invite to their events are of utmost importance.
	256-BIT DATA ENCRYPTION. Quote requests are protected with 256-bit encryption. This is the security standard the government uses for top secret classified data that need to remain secret for the next 100 years, even with advances in computers. 256-bit is roughly equal to the number of atoms in the universe. If someone tells you 256-bit encryption is crackable, ask him if he’ll be around on this earth long enough to see it demonstrated!
	SAFETY IN EQUIPMENT AND OPERATIONS. TheEventLine.com has an exceptional safety record with no significant injuries or damage claims in the last 5 years. In five years and over 2 million persons using our equipment, there has been only one claim and a $304 payout. Steps were also immediately taken to prevent future occurrences. Over this period, insurance premiums have decreased nearly 50% due to on-going safety and maintenance programs.

CLICK HERE

Safety Documentation. Insurance companies track incidents reported by emergency services, government agencies, claimants and policy holders. With $2 million at risk in our policy, investigations are thorough. In addition, we are registered or licensed with Fire and Safety Departments in the States we operate in typically Georgia, Alabama, Tennessee, Illinois, Missouri, Kansas and Iowa with other states as events arise. Open Book On Safety. Our large inventory does not mean it cannot be safe. To the contrary, our size helps us have the staff, parts and replacements needed to correct problems before they become a safety issue. To prove this, we are one of the few Companies to actually post our loss payout record (downloadable by clicking the graphic to the left). This is the document created by the insurance industry to track safety and assess risk. Since 2007, our insurance premiums have decrease nearly 50%, including those of the companies we acquired in 2009.  Rates are a good indicator of performance and go down only as risk, claims and injuries go down and are minimized. Cutting premiums in half is fairly unique. We realize all events have potential for injuries and some will occur. We will continue a zero tolerance policy for unsafe acts and conditions by shutting down unsafe equipment or removing unsafe operators.

ACCIDENT PREVENTION. To prevent accidents, please use event equipment in accordance with POLICY-SEUP, the Safe Equipment Use Policy. This policy manual, another first of its kind in the industry, has been carefully prepared by our managers to make you aware of the potential issues and how to prevent them. Download it and other forms, such as participant waivers anytime from our info server at: http://www.theeventline.info.

More selection, more service and best price guaranteed - with very special attention to protecting our customers. TheEventLine.com is your best choice!